you have insurance, the insurance market. ae they have a claim service, [inaudible 4:10] like
claim service which you won’t find with the insurance companies.
Fayaz K.: If there is a case of claim because of the volume of business we present to them,
insurance companies, they take it seriously, more seriously than a person who’s making individual insurance. Because of the volume of business and we have a dedicated claims
team also which will help them to get the car service or repair done at the earliest.
So, the customer gets peace of mind because he has a consultant who will protect him against
any misrepresentation. Second thing, he has somebody who will walk through the claims
and he gets a better service at the time of issuance of the policy, and guidance. So,
the customer is in a bit of rest when he goes to the broker.
Mark L.: Compare the prices. So, with the insurance market. ae you will be having the most competitive insurance
quotations as per the market because with the insurance market. ae, we have reputated insurance
companies that are giving very good rates. So I will rest assure you guys that if you
go to the insurance market. ae, you will be having the best value quote or insurance for your
market. Seema M.: We do give better rates than the
insurance company itself. The reason is that we give them up a big portfolio of business.
Fayaz K.: So, our purchasing power is so huge, that other insurance companies give them special
rates and special features and special services. Avinash B.: Certainly it is going to be cheaper
to buy from us than to buy from the insurance company directly, or even a bank, or a car
dealer. But, what is more, important is that when you buy from us you have a commitment
to claim service. Rushani P.: At the time of a claim also, you
can get a very good service through a broker company and I think it’s really good to go
through a broker company. Fayaz K.: The actual value of an insurance
company comes into play when there is a claim or when there’s assistance required, that
is when these things come into play. If you are with a proper provider, proper agent or
consultant you have, they will go through the entire process of a claim with you, help
you out. If there’s any problem you are facing in the policy, that also will be sorted out
when you’re with a broker but when you’re an individual, in the insurance companies
you will have a tough time dealing with your claims.
Avinash B.: We need to be there for you for the twelve or thirteen months of insurance
cover. You should be able to give us a call like any time when you are in real need and
we should be there to help you. And if it is a slightly unusual claim or it is a catastrophic
claim, God forbid, we should be representing you in front of the insurance company to have
your claim paid as soon as possible. This is our job.
Shalni B.: I think you’ll save a lot of time. You also save money because you can see what’s
available in the market, and it’s just convenient. So you’d rather go with a broker than anybody